Cancellation policy

In order to ensure equal treatment of our clients and staff, our policies are always enforced — without bias or exception.
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Any appointment either cancelled or rescheduled with less than a 6-hour notice will be billed at a rate of 50% of the fee for the scheduled service. An invoice with cancellation fees will be sent to you via email. Cancellation fees are neither eligible for direct billing nor covered by insurance.

Late arrivals are entitled to the remainder of their reserved time and assume the full cost of their scheduled service.

Appointments will be marked as no-show/cancelled if more than half of the reserved time has elapsed and we have been unable to reach you by telephone, and a fee of 50% will be automatically applied as above.

We understand that sometimes circumstances arise that are outside of one’s control; however, in order to provide judgment-free service to all of our clients and a fair working environment for our therapists, our policy applies to all clients and cancellation reasons.

You may cancel your appointment by phone during business hours, through your account on our online booking system, via the clinic's email diane@harmonizewellness.com or by text at 416 856 8679 up until 24 hours before the appointment.